![]() Great talents have a passion outside of the office. If they say things like “hanging out with friends and watching movies,” they probably aren’t the go-getter type you’re looking for. A good answer will explain why they left one organization to go to the next and what they learned from each venture. That helps to get the candidate comfortable, and it also gives you an overview of who they are. Let the candidate tell their story before jumping into all the specific questions. ![]() Instead of jumping right into questions, this approach gives the candidate a moment to relax and be at ease. Take a few minutes at the start of the interview to let the candidate talk about themselves. ![]() Personal Interview Questions for Call Center Candidates 1. Does this role still line up with your expectations based on the advert?.Tell me about a time one of your call center agents was underperforming and how you addressed it.How do you go about onboarding a new employee?.Can you talk about a time when you escalated a call and how you handled it?.How many people have you managed in the past?.How do you handle working in a contact center?.What achievement are you most proud of?.What have you done to promote great customer service?.Tell me about the toughest decision or biggest work challenge you had in the last six months?. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |